Dr Katharine Schopflin is an information professional with more than 20 years' experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. She teaches regularly on MA LIS courses and publishes regularly in both trade and academic journals. She is the author of two previous Facet Publishing titles, A Handbook for Corporate Information Professionals and A Handbook for Media Librarians.

Matt Walsh is Global Knowledge Manager at Pearson. With 16 years' experience as knowledge and information management professional, Matt has worked in a variety of different organisations including public and private sector to deliver successful KM and IM solutions.