Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence.' GuardianGet what you want from even the most difficult charactersAll of us have to deal with difficult people.
Specialists in criminal interrogations, the authors here reveal how to deal with the most difficult characters, whether your neighbour or your boss. Explains that interaction follows four styles - Control, Capitulate, Confront and Co-operate - and how to recognise and use each.
