The creation of Service Desk results has always been regarded as a process that requires hard work and luck--often at the expense of others. In this remarkable book Jennifer Odom reveals how to align Service Desk with the subtle yet powerful, unseen forces that affect the flow of Service Desk results in our lives. PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Service Desk goal.
