Discover the idea of business model innovation, from structuring the process of innovation of a company's business model to encouraging outside-the-box thinking. With expert authors, The Business Model Navigator combines learning research with evidence of high practical impact, allowing you to master the transformation journey and lead your business to success.
Zena Everett is an expert in communication, an international leadership coach, and a highly sought-after speaker. She is also the author of "Mind Flip " and the award-winning "The Crazy Busy Cure."
"Badly Behaved People" is not your typical business book; it features a unique format that combines elements of a business guide with an agony aunt approach. The book addresses 15 common problem personalities through real-life case studies. Readers will recognise challenging personality types and learn how to deal with them proactively and positively using practical tools and coaching questions. The goal is to understand yourself and your colleagues better, repair connections, and restore a sense of belonging and cohesion in the workplace.
Each chapter is designed like a short story, with theory and explanations woven throughout. Readers will likely identify with at least one story, thinking, Thats me, and will learn how to make positive changes in their own relationships.
Key features of the book includes:
Improved understanding of others and enhanced communication skills
15 real workplace stories that illustrate conflict resolution, dialogue restoration, and solutions for interpersonal challenges
Practical tools to help find common ground and foster a sense of belonging
By exploring the content, readers will gain insights into themselves, learn to control negative thinking, and uncover their blind spots. Each chapter is practical and actionable, featuring useful tools and coaching questions.
Table of Contents
1: Coaching: were all at it
2. Context to the case studies: True stories about you and your colleagues
Case Studies:
3. My star performer is underperforming.
4. My team cant take criticism.
5. Im not good enough for this role.
6. I hate speaking in front of senior leaders.
7. Im the office scapegoat.
8. How do I ignite a demotivated team?
9. Im stuck, everyone else is doing better than me.
10. Im doing my teams work as well as my own.
11. Im too busy, with no time to think.
12. My manager is too soft and the way she works is chaotic.
13. I work for a toxic narcissist.
14. Managing a cocky show-off.
15. I need to speak up more.
16. Negative colleagues drag me down
17. Why cant he control his temper?
18. Why doesnt anyone listen to me?
19. Five rules for better work relationships
Patterns from the case studies
