Welcome to the Hôtel de Neige. Let yourself be swept away by its grandeur and glamor, but beware...the cold may swallow you whole. When lonely waitress Ana lands a job as a singer at the prestigious Hôtel de Neige, she believes it to be the beginning of her fairytale. Yet she soon finds that in those eerie halls, the line between Cinderella story and Gothic nightmare blurs. Sinister dreams cause her to sleepwalk, a ballerina makes ominous threats, and a phantom in white haunts the hotel?and Ana. As Ana discovers that the hotel's last singer lost his life under mysterious circumstances, she needs to decide if happily-ever-after is worth it. She knows she cannot trust her secretive colleagues or the charming but elusive hotel manager, Dimitri. All Ana ever wanted was to belong, but at the Hôtel de Neige, that may mean never leaving again...