Conflicts arise in many professional and personal situations. Being able to de-escalate these conflicts and protect yourself and others is important. De-escalation is therefore becoming increasingly relevant. The KODIAK de-escalation model, which is presented here, helps you to systematically resolve everyday conflicts, thereby reducing the occurrence of violence. This protects everyone involved. In addition to presenting the model and associated techniques, this book provides the framework and background information necessary for readers to learn, apply, and understand de-escalation. The book focuses on everyday police operations.